Leveraging the power of AI, Usercall offers businesses a fast and easy way to get deep user feedback at countless scales. The platform uses the most up-to-date voice and LLM technologies to ensure users find the experience intuitive and similar to speaking with a human interviewer. The ability to capture elements absent in traditional survey responses—user tone, hesitation, and emphasis—allows for a more accurate assessment of customer sentiment. Additionally, the voice enabled tool increases engagement and captures much more words from participants—since talking is much less work and easier than writing.
Personalization Every Step of The Way
Usercall offers a fully customizable AI-voice interview platform with hundreds of languages and accents (including German, Spanish, Portuguese, British/American English, etc). Businesses can also choose from multiple AI voices (male/female) and personalities according to their brand tone.
To begin with, the Usercall platform requires context from the business itself with specific questions—similar to a survey. Once research context, goals and questions are provided and language and personality selections are made, the custom AI interviewer is ready to use and shared easily via a weblink.
For further personalization, Usercall allows businesses the option to share custom-branded links or embedded widgets, allowing users to engage at any time; no need for managing and scheduling calls. And with Usercall’s conversation highlights and summaries, businesses can extract key insights within seconds across all recorded and transcribed voice conversations.
“Participants find speaking with the AI moderator to be highly engaging. And we clearly communicate to all users—via messaging and UI on the web-based interview links—that they will be speaking with an AI agent.” – CEO Usercall.
New Approach to Customer Insights: Usercall’s AI-Driven Voice Interviews
“Every business runs on customer feedback—it’s what helps you refine services, boost retention, and stay ahead. Why rely on slow, outsourced surveys when AI can help you gather 10x deeper and richer insights? With Usercall’s AI-powered voice agents, you can hear from hundreds of customers at once, getting the kind of in-depth feedback that actually drives change.” – CEO Usercall.
The spontaneous nature of voice conversations often reveals insights that would go unnoticed. Instead of responding to pre-set questions in text form, users engage in natural spoken conversations with Usercall’s AI agents. Smart follow-up questions are asked based on users’ answers to probe and dig deeper into their needs, desires and challenges. These conversations are recorded, transcribed, and analyzed, providing businesses with deep, actionable insights. Then a structured dataset can be analyzed for trends, recurring themes, and customer pain points.
Usercall minimizes interview bias by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up inquiries, providing a more objective understanding of user responses based on facts and past experiences rather than purely subjective opinions.
Conclusion
Usercall’s AI-powered voice agents are transforming the way businesses gather customer feedback. These automated interviews give businesses the most scalability possible while also giving users the freedom to participate whenever it is convenient for them. It also offers much deeper insights with smart follow-up questions rich with emotions, nuance, and intent. Companies across various industries, including technology, e-commerce, market research, financial services, and product development, can benefit from Usercall’s services.
For more information, please use the details below to get in touch with Usercall.
Media ContactCompany Name: UsercallContact Person: FounderEmail: Send EmailCountry: United StatesWebsite: https://www.usercall.co
