DALLAS, TX – Bryant Richardson, a leading authority on customer engagement with over 30 years in customer experience management, announces the pending release of his highly anticipated book, The Next CX Economy. This groundbreaking guide empowers business leaders to transform customer engagement and achieve sustainable growth by crafting the engine for world-class customer experiences.
Drawing from his experiences working with Fortune 1000 / Global 1000 brands like AT&T, Charter Communications, Citigroup, Dell, Honda, Microsoft, and Yum! Brands, as well as his work as founder and president of RealBlueSky.CX, Richardson introduces his CRAFT Agilities Framework™. This five-part framework provides actionable tools and strategies to help businesses adapt to evolving customer expectations, strengthen team performance, and build lasting loyalty.
“At its core, customer experience is about meaningful connections,” Richardson explains. “The Next CX Economy isn’t just a book; it’s a toolkit for leaders who want to thrive by putting customers at the center of the organization. The framework is designed to align culture, strategy, and action.”
Practical Tools for Real-World Impact
The Next CX Economy offers leaders tools to define and align customer-centered goals, create memorable interactions, leverage technology effectively, and track key performance metrics. Whether it’s turning dissatisfied customers into loyal advocates or building high-performing teams, Richardson provides a roadmap for success in today’s fast-paced digital economy.
About Bryant Richardson
With decades of customer engagement success and operational leadership, Bryant has worked with global giants and SMBs alike, helping them transform their customer operations to drive growth and innovation. As a keynote speaker and consultant, he is passionate about equipping leaders to build businesses where both employees and customers can thrive. Richardson was recently named one of ICMI’s top 25 thought leaders for 2025!
Join the Movement
Andrew Bosko, CEO of Skybridge Americas, says “The Next CX Economy is the book to buy for leaders wanting to grow their business!” And author & CEO of Arsenal Tire Performance Tech, Carlos Villarreal, says “Connecting genuinely with customers is getting more complicated than ever. The Next CX Economy delivers elegant, effective solutions to grow business. Bryant elegantly guides you to connect genuinely with customers.” Making The Next CX Economy a must-read for leaders who want to stay ahead in a rapidly changing marketplace.
To receive updates and early access, visit TheNextCXeconomy.com.
Richardson sums it up best: “Customer engagement isn’t just a strategy—it’s the foundation for sustainable growth. Let’s build something extraordinary together.”
Media ContactCompany Name: Real Blue SkyContact Person: Kristine SchulmanEmail: Send EmailPhone: 682.900.1803Country: UruguayWebsite: http://bryantrichardson.com/
