Orange County, CA – Leadership is often associated with vision, strategy, and execution. But for Craig Shults, the Controller and CFO at JSL Construction, the heart of leadership lies in empathy. Recently featured in an exclusive online blog titled “The Human Side of Leadership: How Empathy Drives Team Success,” Craig shared his unique insights into how understanding and supporting people can transform workplace dynamics and fuel success.

“Empathy isn’t just about being kind—it’s about truly understanding the people you work with,” says Craig. “When you take the time to listen, support, and connect, you create an environment where trust, collaboration, and growth can thrive.”

Leadership with Empathy

In the blog, Craig outlines how empathy enhances leadership by fostering trust, improving communication, and creating a culture of psychological safety. He shares personal experiences from his role at JSL Construction, emphasizing the importance of listening and understanding.

“Active listening is where empathy begins,” he explains. “It’s not just about hearing words—it’s about understanding the emotions and intentions behind them. When people feel heard, they’re more engaged and more willing to contribute.”

Craig also highlights how empathy can go hand in hand with accountability, addressing the misconception that being empathetic means lowering standards. Instead, he describes it as a tool for creating solutions rather than placing blame.

“Empathy helps you understand the challenges your team is facing,” Craig shares. “With that understanding, you can set realistic expectations and work together to overcome obstacles. It’s about balancing compassion with clarity.”

Real-World Impact

One story Craig shares in the blog stands out as a powerful example of empathy in action. A team member at JSL Construction faced a family emergency, and Craig prioritized supporting them through the challenge.

“We adjusted their workload, gave them the time they needed, and regularly checked in,” Craig recalls. “Not only did they feel cared for, but the entire team stepped up to help, creating a stronger bond across the organization.”

This commitment to empathy isn’t just good for morale—it leads to tangible results. According to Craig, teams that feel valued and supported are more motivated, innovative, and productive.

Final Thoughts

Craig concludes the blog with a reflection on the broader impact of empathy in leadership. “When you lead with empathy, you’re not just building a successful team—you’re creating a lasting impact that goes far beyond the workplace,” he says.

For Craig, empathy is more than a leadership skill—it’s a foundation for personal and professional success.

About Craig Shults

Craig Shults is the Controller and CFO at JSL Construction, based in Orange County, California. With a career spanning industries such as insurance, home improvement, and construction finance, Craig is a seasoned leader known for his commitment to resilience, adaptability, and people-first leadership. Outside of work, Craig is passionate about fitness, cooking, and supporting organizations like the Cystic Fibrosis Foundation and Make-A-Wish Foundation.

To read the full blog, click here.

Media Contact
Contact Person: Craig Shults
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City: Orange County
State: California
Country: United States
Website: https://craigshults.com/