The global AIOps Platform market is forecasted to expand from USD 11.7 billion in 2023 to USD 32.4 billion by 2028, reflecting a compound annual growth rate (CAGR) of 22.7% during the projected period. AIOps (Artificial Intelligence for IT Operations) leverages artificial intelligence (AI) and machine learning (ML) to enhance IT operations by streamlining processes, analyzing data, and proactively resolving issues. It gathers data from multiple sources, applies advanced analytics, and automates tasks such as event management and incident prioritization.
AIOps predicts potential issues, performs root cause analysis, and facilitates automated problem resolution. Additionally, it optimizes resource allocation, supports capacity planning, and provides insights into the business impact of IT operations. Its continuous learning and adaptability further improve efficiency. AIOps has become critical for managing complex IT ecosystems, enhancing operational effectiveness, and ensuring a reliable user experience.
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Healthcare & Lifesciences to account for higher CAGR during the forecast period
Healthcare and life sciences are adopting AIOps platforms to revolutionize patient care and research. AIOps efficiently manages patient data, enhances diagnostic accuracy, and accelerates drug discovery. Real-time monitoring ensures timely interventions and improves patient safety. Predictive analytics aids in proactive care and resource allocation, reducing hospital readmissions. AIOps automates healthcare IT management, enhancing system reliability. Additionally, it ensures regulatory compliance and strengthens cybersecurity measures, safeguarding patient data. By leveraging AIOps, the healthcare industry gains access to advanced analytics, automation, and real-time insights, driving data-driven decision-making and improved patient care.
Services Segment to account for higher CAGR during the forecast period
The market for AIOps Platform is bifurcated based on offering into platform and services. The CAGR of services is estimated to be highest during the forecast period. AIOps platforms were revolutionizing traditional IT service management practices by introducing intelligent automation, proactive monitoring, and predictive analytics. The shift towards AIOps was streamlining incident management, optimizing resource allocation, and improving overall service delivery. By leveraging AI algorithms to analyze large volumes of data, AIOps enabled faster incident resolution, reduced downtime, and enhanced service reliability. This transformation was empowering IT teams to be more proactive and data-driven, thus significantly improving the efficiency and effectiveness of service management processes.
Asia Pacific to exhibit the highest CAGR during the forecast period
The CAGR of Asia Pacific is estimated to be highest during the forecast period. AIOps Platform is rapidly growing in Asia Pacific, which includes China, India, Japan, ASEAN, South Korea and ANZ (Australia and New Zealand). AIOps adoption was growing rapidly as businesses in the region recognized its potential to enhance IT operations and drive digital transformation. Organizations in various industries were embracing AIOps to optimize their IT infrastructures, improve service reliability, and enhance customer experiences. The increasing complexity of IT environments in the region, driven by digitalization and cloud adoption, was fueling the demand for AIOps platforms. Additionally, the presence of a large tech-savvy workforce and a flourishing startup ecosystem contributed to the rapid adoption of AIOps technologies in the Asia Pacific region.
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Unique Features in the AIOps Platform Market
AIOps platforms utilize machine learning (ML) and artificial intelligence (AI) to process vast amounts of data from diverse sources. They offer deep insights and actionable intelligence, enabling organizations to make data-driven decisions and improve IT performance.
These platforms provide real-time monitoring of IT environments, identifying anomalies and potential issues instantly. Automation capabilities streamline event management, incident resolution, and root cause analysis, reducing the time and effort required for manual interventions.
AIOps predicts and addresses potential IT issues before they escalate, minimizing downtime and ensuring business continuity. Predictive capabilities help organizations stay ahead of disruptions by proactively managing risks.
AIOps platforms seamlessly integrate with existing IT infrastructure, tools, and applications, enabling unified visibility and control across complex and hybrid environments, including cloud, on-premises, and edge systems.
With continuous learning models, AIOps platforms adapt to evolving IT environments and user behavior, improving accuracy and efficiency over time. This ensures that the system remains relevant and effective in dynamic operational landscapes.
Major Highlights of the AIOps Platform Market
Organizations are increasingly relying on AIOps platforms to automate repetitive IT tasks, streamline incident management, and optimize operational workflows, reducing human effort and operational costs.
AIOps enables proactive IT management by predicting potential issues, conducting root cause analysis, and implementing automated remediation. This approach minimizes downtime and enhances business continuity.
The platform is gaining traction in various sectors such as banking, healthcare, retail, and telecommunications, where efficient IT operations and real-time analytics are critical for delivering seamless services.
AIOps platforms are designed to support hybrid and multi-cloud infrastructures, offering unified monitoring and management across on-premises and cloud-based systems. This makes them essential for modern IT ecosystems.
The platforms are increasingly being used to align IT operations with business goals by providing insights into the business impact of IT performance, optimizing resources, and improving decision-making.
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Top Companies in the AIOps Platform Market
Major vendors in the global AIOps Platform market are IBM (US), Splunk (US), Broadcom (US), OpenText (Canada), Dynatrace (US), Cisco (US), HCL Technologies (India), Elastic (US), ServiceNow (US), HPE (US), Datadog (US), New Relic (US), SolarWinds (US), BMC Software (US), ScienceLogic (US), BigPanda (US), LogicMonitor (US), Sumo Logic (US), Moogsoft (US), Resolve Systems (US), AIMS Innovation (Norway), Interlink Software (UK), CloudFabrix (US), PagerDuty (US), Aisera (US), ManageEngine (US), Digitate (US), ZIF.ai (US), Autointelli (India), UST (US), Freshworks (US), Everbridge (US), StackState (US), Logz.io (US).
IBM is a multinational corporation that provides integrated business solutions that combine the understanding of business processes with information technology. It operates through the following segments: Cloud & Cognitive Software, Global Business Services, Global Technology Services, Systems, and Global Financing. It has a wide portfolio that includes analytics cloud platform, blockchain platform, Watson IoT platform, and Watson Customer Engagement solution. It offers industry solutions, system services, IT infrastructure, resiliency services, and financing. The company offers its solutions and services to various industry verticals, including IT, healthcare and life sciences, government, telecom, automobile, manufacturing, fast-moving consumer goods, chemicals and petroleum, electronics, energy and power, media and entertainment, mining, retail, BFSI, travel and transportation, and education. The company has a presence in more than 175 countries in North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America.
Broadcom is a renowned global technology company based in San Jose, California. It specializes in the design, development, and supply of a wide range of semiconductor and infrastructure software solutions. Broadcom’s extensive product portfolio covers critical markets such as data centers, networking, enterprise software, broadband, wireless, storage, and industrial applications. Their offerings include solutions for data center networking and storage, enterprise and mainframe software, cybersecurity, automation, monitoring, security, smartphone components, telecommunications, and factory automation.
OpenText is a market leader in information management, assisting businesses with the secure collection, control, and international exchange of information. For clients ranging from small and medium-sized businesses to the largest and most organizations, OpenText provides solutions to digital business challenges. It enables tackling the most complex digital transformation programs with confidence. It empowers its customers to organize, integrate, and safeguard data and content as it flows through business processes inside and outside their organization with the world’s most comprehensive and integrated information management platform. In August 2022, the company acquired a UK-based software company named Micro Focus. With this acquisition, OpenText intended to help enterprise professionals to secure their operations, gain more insight into their information, and better manage an increasingly hybrid and complex digital fabric with a new generation of tools, including cybersecurity, digital operations management, applications automation, and advanced analytics and AI.
AIMS Innovation is a Norwegian company that specializes in advanced monitoring and analytics for IT operations. Founded in 2011 and headquartered in Oslo, AIMS Innovation offers solutions designed to provide deep insights into the performance and health of IT systems. Their flagship product leverages artificial intelligence and machine learning to deliver real-time monitoring, anomaly detection, and predictive analytics. This helps organizations proactively manage their IT infrastructure, ensuring optimal performance and minimizing downtime. AIMS Innovation serves various industries, including finance, healthcare, and manufacturing, focusing on enhancing operational efficiency and reliability.
Interlink Software is a UK-based company that specializes in IT operations management and monitoring solutions. Established in 1996 and headquartered in Manchester, Interlink Software provides tools for monitoring, event management, and IT service management. Their solutions are designed to help organizations manage the performance and availability of their IT infrastructure, offering features such as real-time monitoring, event correlation, and predictive analytics. Interlink Software serves a wide range of industries, including finance, telecommunications, and government, aiming to enhance IT service delivery and operational efficiency.
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