Healthcare is indeed more than science; it is an art that requires the right mix of Empathy, Expertise, and Enthusiasm. ES Chakravarthy elaborates on how the “3Es” promise of Empathy, Expertise, and Enthusiasm can transform patient care to make it an extraordinary healthcare experience for everyone.
Empathy:
Empathy is very fundamental in effective health care delivery. Most patients are in a vulnerable and fearful state and thus will require compassionate care. By knowing and addressing the emotional and psychological needs of the patients, healthcare providers can build a strong trust-and-comfort environment.
According to ES Chakravarthy, “Empathy enables healthcare providers to connect with patients on the level of human beings.”
Such a connection encourages better communication, strengthens patient satisfaction, and even leads to often better health outcomes.
A few other ways to improve empathy in healthcare are through training staff in active listening, cultivating a deep sense of curiosity, Using Literature to Teach Different Perspectives, Encouraging staff to understand others, Engaging staff in self-care and self-reflection and exposing the staff to various best practises.
Contrary to popular belief, research shows that empathy is a skill that can be learned and developed over time.
Expertise:
It is not going to be enough with empathy; to get effective treatment, expertise is necessary. The art of expertise has to be put up for all areas of knowledge, skill, and precision that a healthcare professional brings into practice. It is expected to facilitate diagnosis and intervention and handle medical problems.
“Care becomes a science through expertise,” notes ES Chakravarthy. “It is the foundational competence enabling care providers to deliver results with such confidence and precision.”
Health professionals keep themselves updated through continued ongoing education and regular upskilling along with investments in advanced technologies to stay at the cutting edge of innovation and strengthen their ability to give the best possible care.
Enthusiasm:
The vibrancy of enthusiasm forms the third foundation of an experience that is exceptional for patients. A positive and proactive approach can uplift patients and nourish and energize an entire healthcare environment.
“When health care personnel approach their work with enthusiasm, it sets off a chain reaction,” says ES Chakravarthy. “It boosts team spirits, creates confidence among the patients, and establishes a culture of excellence.”
The leaders of healthcare can foster enthusiasm by creating the right environments, rewarding or recognizing accomplishments, and instilling in their teams a purpose.
The Impact of the 3Es Framework
The healthcare providers will now try to offer whole care by bringing together the three arms of empathy, expertise, and enthusiasm to attend simultaneously to the physical, emotional, and psychological sides of the patients. Thus, enhancing patient satisfaction, the 3E model will also go a long way in improving healthcare outcomes, building confidence in medical systems, and affording long-term well-being.
“To this end, the 3Es will serve as the best blueprint: Exceptional patient experience brings humanity and professional competence to action on a positive mindset,” said ES Chakravarthy.
Accepting the 3Es: Creating a New Era of Healthcare Excellence
In this world where healthcare is very much evolutionary, it becomes all the more necessary for the providers to embrace the 3 Es—empathy, expertise, and enthusiasm – as per the growing demands of better patients. The sector can generate new benchmarks for such excellence with a culture of empathy, expertise, and excitement.
About ES Chakravarthy
Mr. E.S. Chakravarthy is currently the Strategic Advisor for Adichunchanagiri Hospital, BG Nagara, Karnataka – A 1000+ bedded Super & Broad speciality hospital.
Mr. E.S. Chakravarthy was the former vice president, global head of resource management, and centre head of Tata Consultancy Services. As an accomplished innovation and leadership expert, he plays a very important role in shaping strategic initiatives and driving growth. He is one of those who think ahead and has helped incorporate cutting-edge innovations in technology and educational fields.
Media ContactCompany Name: Es. ChakravarthyContact Person: Dr Chakravarthy ES (Dr Chaks)Email: Send EmailCity: BangaloreCountry: IndiaWebsite: https://www.facebook.com/ESChakravarthy
