Omnichannel Messenger by PT Tap Talk Teknologi Enables Businesses to Connect with Customers Using a Single Dashboard for Different Messaging Apps

December 07 17:48 2021
PT Tap Talk Teknologi is a Software as a Service Company Provider based in Jakarta, Indonesia. Created by Indonesian youth to give the best chat solutions for your businesses. OneTalk as an omnichannel chat platform to enhance business sales, marketing, and support. All-in-one Inbox to provide consumers with a world-class customer interaction experience by allowing them to contact the company with the most flexible and convenient messenger they choose.

According to announcements released by PT Tap Talk Teknologi and Ritchie Nathaniel, the omnichannel messenger by these Indonesian coding experts, allows businesses to communicate with their customers through different messengers using a single dashboard.

OneTalk is an Omnichannel Platform that provides Omnichannel Dashboard Integration Services for businesses by integrating multiple communication channels such as LINE, WhatsApp, Instagram, Twitter, FB Messenger, and Telegram in their business activities. By the Omnichannel Dashboard, companies can manage and place all communication channels that connect customers with the company into one dashboard. This strategy encourages quality improvements in Communication Systems, Customer Support Performance, and Customer Data Management.

In addition to integrating multichannel into Omnichannel Dashboard, OneTalk offers integration features into company websites such as CRM, Chatbot, and Automation. Through these features, companies can optimize Customer Service. provides communication solutions for companies and businesses (organizational internal communication tools, website & business application chat features, marketplace chat features) through PowerTalk and multichannel communication solutions (omnichannel dashboards) through OneTalk. With a simplified API system, the integration process of’s features into enterprise systems is easy without causing system disruptions.

The data and analytics provided in the single dashboard enable businesses to strategically build their marketing in a more precise way, resulting in greater return on investment.

The WhatsApp Business API by allows businesses to engage with more than two billion phone numbers potentially. WhatsApp Business API also can help small and medium enterprises enhance interaction and deliver a more convenient experience for their customers. API integration allows companies to use multiple agents for managing Company WhatsApp Accounts and improve the quality of communication with all customers. 

As compared to SMS and phone calls, businesses can send OTPs reliably and at a cheaper cost with SendTalk, an OTP and broadcast via WhatsApp. SendTalk by creates innovation by providing enhanced credibility and encryption, to name a few advantages by sending OTP via WhatsApp.

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Ritchie Nathaniel of PT Tap Talk Teknologi said, “With our intuitive and easy-to-use mobile agent and desktop Omnichannel Messaging Platform, your business accrues many benefits. A positive first impression is a good place to start when it comes to building a strong relationship with potential customers. Welcome Messages provide a better understanding of taking the following action to use the product successfully.

Customers can directly select the topics they want to discuss with your business, and OneTalk will help them talk directly with experts who can solve their problems.

Set repeated and common messages as your template and reuse them to increase the efficiency and productivity of your support team. Case Details allows you to understand your customers better by tracking your customer’s history and identifying customer behavior. From how long they have waited, what channels they use, and many more.

Create and compile a Disposition from every case to help you gain business insight into what your customers say. Grab a more significant opportunity by reaching out to your customers before they reach you. With Proactive Chat, you can show your initiative before a customer asks for it.”

About the Company:

PT Tap Talk Teknologi offers a free in-chat app framework for a great user experience. The easily customizable code can be used to enhance business productivity and marketing through a single dashboard. Brand identity, cheaper communication, greater security, and analytics data are some of the benefits of using the Tap Talk chat SDK.

Media Contact
Company Name: PT. Tap Talk Teknologi
Contact Person: Ritchie Nathaniel
Email: Send Email
Phone: (+6221) 27939266
Address:Jl. Kyai Maja No.25c, RT.12/RW.2, Gunung
City: Kecamatan Kebayoran Baru
State: Kota Jakarta Selatan
Country: Indonesia