Las Vegas, NV – March 17th, 2025 – Emotional intelligence (EI) is no longer a soft skill—it’s a critical leadership competency driving team performance, organizational health, and employee retention. Recognizing this urgent need, Lisa Manzo, a Licensed Practical Nurse, educator with a Master’s Degree in Education, and certified NLP Master Practitioner, has officially relaunched The Phoenix Mind. This specialized coaching and training platform helps leaders, educators, healthcare professionals, and high-performers develop emotional intelligence using a science-backed, trauma-informed approach designed for real-world leadership challenges.
Emotional Intelligence: A Critical Leadership Skill
Research from Harvard Business School Online confirms that 71% of employers now prioritize emotional intelligence over IQ when evaluating candidates. Leaders who understand their own emotions—and those of their teams—make better decisions, foster healthier cultures, and reduce costly turnover.
In healthcare, the impact of EI is even clearer. A systematic review published in PubMed Central found that emotionally intelligent healthcare leaders experience higher job satisfaction, reduced burnout, and improved teamwork—essential in high-pressure medical environments.
The link between EI and employee retention also stands out. A study from Initiative One found that employees are 400% less likely to leave jobs when they work under leaders with strong emotional intelligence. When leaders practice self-awareness, regulate emotional triggers, and communicate with empathy, team loyalty and performance improve significantly.
Further evidence from PubMed Central confirms that emotionally intelligent leaders consistently outperform peers in both behavior and business outcomes across sectors. And crucially, emotional intelligence isn’t innate—it can be developed through proper training. Research published by Frontiers in Public Health shows that targeted EI training programs enhance leadership qualities and stress management skills, particularly in demanding fields like healthcare.
The Phoenix Mind: Combining Emotional Intelligence and Trauma-Informed Coaching
What makes The Phoenix Mind different is its deep understanding of trauma—how it shapes communication, decision-making, and leadership behaviors. Lisa Manzo’s multi-disciplinary background in healthcare, education, and neuroscience-based mindset coaching allows her to address the subconscious patterns and emotional blind spots that most leadership programs overlook.
Leaders are often unaware of how unresolved personal experiences and emotional triggers influence their workplace communication and decisions. The Phoenix Mind helps leaders recognize those patterns, regulate their responses, and build healthier, high-performing teams through a combination of emotional intelligence development, practical coaching, and NLP-based mindset work.
As Jack Welch, former CEO of General Electric, famously said: “No doubt emotional intelligence is rarer than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” That truth is at the core of Lisa’s work at The Phoenix Mind, empowering leaders to master their emotions, foster resilience, and create psychologically safe cultures where innovation, collaboration, and authentic leadership thrive.
About Lisa Manzo & The Phoenix Mind
Lisa Manzo is a Licensed Practical Nurse (LPN), educator with a Master’s Degree in Education, and certified NLP Master Practitioner with decades of experience helping individuals and organizations build emotionally intelligent leadership. Her work spans healthcare, education, corporate training, and personal development, giving her a 360-degree view of the challenges today’s professionals face.
Through The Phoenix Mind, Lisa partners with corporations, healthcare organizations, and schools to deliver tailored training programs, dynamic keynote speeches, and transformative coaching designed to help leaders and teams overcome emotional roadblocks, communicate effectively, and thrive under pressure.
To learn more about The Phoenix Mind or to request media appearances, corporate training, or speaking engagements, visit below.
Media ContactCompany Name: The Phoenix MindContact Person: Trey CarmichaelEmail: Send EmailCountry: United StatesWebsite: https://thephoenixmind.com
